Deskripsi Pekerjaan
Join PERSOL as a Customer Service Officer and experience a refreshing work-life balance with our exclusive 4-day work week! Located in the serene environment of Tanglin, Central Region, this full-time role offers a unique opportunity to serve customers while enjoying more personal time. As a key member of our customer support team, you'll work in a nature-inspired setting that promotes well-being and productivity. PERSOL values your growth and provides comprehensive training to ensure you excel in handling customer inquiries, resolving issues, and delivering exceptional service. Enjoy competitive monthly compensation starting from $2,000 while contributing to our commitment to outstanding customer experiences. This position is ideal for professionals seeking a sustainable work schedule without compromising on career development.
Tanggung Jawab
- Handle customer inquiries via phone, email, and digital channels with professionalism and empathy
- Resolve customer complaints and issues efficiently while maintaining service quality standards
- Process transactions, orders, and account modifications accurately
- Collaborate with team members to improve service delivery processes
- Document customer interactions and maintain detailed case records
- Adhere to company policies and regulatory compliance requirements
- Meet performance metrics including response time and resolution targets
Kualifikasi
- High school diploma or equivalent; relevant certification preferred
- Minimum 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities with a customer-centric approach
- Proficiency in CRM software and Microsoft Office applications
- Ability to work flexible shifts including weekends and public holidays
- Positive attitude with patience when handling challenging situations