Deskripsi Pekerjaan
Customer Service Officers – 4 Days Work Week – Statutory Board
PERSOL Singapore is representing a prominent Statutory Board in Singapore to recruit dedicated Customer Service Officers. This is a unique opportunity to contribute to public service while enjoying a 4-day work week and working in a serene, nature-filled environment that promotes well-being and productivity.
As a Customer Service Officer, you will serve as the primary point of contact for the public. Your day-to-day duties will include handling inbound calls, emails, and walk-in enquiries with professionalism and empathy. You will provide accurate information on policies, assist with application processes, resolve complaints, and ensure a seamless customer experience. This role requires a customer-centric mindset, attention to detail, and the ability to navigate multiple systems and databases efficiently.
You will receive comprehensive onboarding and ongoing training to develop your skills and knowledge. Our client values its employees and provides a supportive culture with clear career progression pathways within the public sector.
Key Benefits:
- 4-day work week (subject to roster) – enjoy more personal time
- Work in a lush, green environment away from the typical office setting
- Competitive salary package: $2,000 – $2,150 per month
- Full training and development opportunities
- Career growth within a prestigious statutory board
- Comprehensive benefits package (medical, leave, etc.)
We are looking for individuals who are passionate about service, resilient, and able to thrive in a dynamic environment. If you are organised, empathetic, and eager to make a difference, we encourage you to apply.
Take the first step towards a rewarding career that balances work, life, and nature. Apply now!
Tanggung Jawab
- Handle incoming calls, emails, and walk-in enquiries from members of the public in a professional and courteous manner.
- Provide accurate and timely information regarding services, policies, and procedures.
- Assist customers with form submissions, applications, and service requests.
- Log and escalate feedback or complaints to relevant departments for resolution.
- Maintain accurate records of interactions and transactions in the system.
- Collaborate with team members to ensure consistent service delivery.
- Identify process improvement opportunities and suggest enhancements.
- Adhere to service standards and turnaround times.
Kualifikasi
- Minimum GCE ‘O’ Level or equivalent qualification.
- At least 1 year of customer service experience in a call centre or front-facing role.
- Excellent verbal and written communication skills in English (ability to speak a second language is an advantage).
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong problem-solving skills and ability to handle difficult situations with empathy.
- Detail-oriented with good organisational skills.
- Ability to multitask and work in a fast-paced environment.
- Singaporean / PR preferred.