Deskripsi Pekerjaan
Are you a proactive communicator looking for a dynamic role in the West Region? We are seeking a dedicated Customer Service Officer to join our team in Lakeside. This is an excellent opportunity to work in a fun and energetic environment with opportunities for overtime pay.
In this role, you will be the first point of contact for our clients, handling inquiries via phone and email with professionalism and empathy. You will play a crucial role in maintaining our high standards of customer satisfaction and ensuring smooth operations. The position requires a 6-day work week with afternoon shifts.
Tanggung Jawab
- Handle inbound and outbound customer calls and emails with a focus on customer satisfaction.
- Resolve customer queries, complaints, and technical issues efficiently and accurately.
- Update and maintain accurate customer records in the CRM database.
- Process orders, returns, and service requests in a timely manner.
- Collaborate with the sales and support teams to achieve departmental targets.
- Identify opportunities for upselling and cross-selling products to existing clients.
- Assist in training new joiners and share best practices with the team.
Kualifikasi
- Minimum 1-2 years of experience in a Customer Service or Call Centre role.
- Excellent verbal and written communication skills in English.
- Ability to work in a fast-paced environment and manage high call volumes.
- Proficiency in using Microsoft Office applications (Word, Excel, Outlook).
- Positive attitude, strong problem-solving skills, and a customer-centric mindset.
- Willingness to work 6 days a week, including public holidays.
- Available to work on Afternoon Shift schedules.