Deskripsi Pekerjaan
Are you a passionate animal lover looking for a unique opportunity to combine your customer service skills with your love for our furry friends? PERSOL is currently seeking a dedicated Customer Service Officer to join our dynamic team at Changi Airport. In this role, you will be the first point of contact for clients, ensuring a seamless and welcoming experience in an environment dedicated to animal welfare and care.
This is an exciting part-time position perfect for individuals who thrive in fast-paced environments and are committed to providing exceptional service. You will play a vital role in our operations, assisting pet owners, managing inquiries, and ensuring that every animal-related request is handled with empathy, professionalism, and efficiency. If you are organized, friendly, and eager to contribute to a high-standard service environment, we want to hear from you.
Tanggung Jawab
- Greet and assist customers with a warm and professional demeanor.
- Manage inquiries related to animal transport, boarding, and support services.
- Maintain accurate records of customer interactions and service requests in the database.
- Provide clear and concise information to pet owners regarding facility protocols.
- Collaborate with the operations team to ensure smooth service delivery.
- Handle scheduling and administrative tasks to support daily workflow.
- Ensure the highest standards of safety and care for animals on-site.
- Resolve customer feedback promptly and maintain high satisfaction levels.
Kualifikasi
- Prior experience in customer service, hospitality, or front-desk roles is preferred.
- A genuine passion for animals and a commitment to their welfare.
- Strong interpersonal and communication skills.
- Ability to remain calm and professional in a fast-paced environment.
- Proficiency in basic computer applications and digital documentation.
- Must be comfortable working in an airport or animal care setting.
- A proactive attitude with a strong sense of responsibility.
- Ability to commit to a part-time shift schedule as required.