Deskripsi Pekerjaan
Join Perennial as a Customer Service Officer at Chinatown Point and become an integral part of our commitment to exceptional customer experiences. In this dynamic role, you will be the first point of contact for shoppers and visitors, providing assistance, information, and solutions to ensure their visit is enjoyable and memorable.
Chinatown Point is a vibrant retail destination in the heart of Singapore's cultural district, offering a unique shopping and dining experience. As a Customer Service Officer, you will represent Perennial's brand values and contribute to creating a welcoming atmosphere for both locals and tourists.
This position requires a friendly demeanor, excellent communication skills, and the ability to handle various customer inquiries with professionalism and patience. You will work closely with the retail team to resolve issues, collect feedback, and continuously improve the customer experience at Chinatown Point.
If you are passionate about customer service, enjoy working in a multicultural environment, and thrive in fast-paced retail settings, this is the perfect opportunity to grow your career with Perennial.
Tanggung Jawab
- Greet customers and visitors warmly, providing assistance and information as needed
- Handle customer inquiries and resolve complaints in a timely and professional manner
- Manage lost and found items, ensuring proper documentation and return procedures
- Monitor mall activities and ensure compliance with safety regulations
- Assist with special events and promotions at Chinatown Point
- Collect customer feedback and report suggestions for improvement
- Collaborate with retail tenants to enhance the overall shopping experience
- Maintain a clean and organized customer service area
Kualifikasi
- Minimum high school diploma or equivalent qualification
- Previous experience in customer service or retail is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer literacy and familiarity with customer service software
- Positive attitude and willingness to assist others
- Fluency in English and at least one other language (Mandarin, Malay, or Tamil) is advantageous