Deskripsi Pekerjaan
Are you passionate about delivering exceptional banking experiences? CIMB Niaga, one of Indonesia's leading financial institutions, is looking for a dedicated and energetic Customer Service Officer (CSO) to join our team in Jawa Tengah. As a key ambassador for our brand, you will play a vital role in building lasting relationships with our clients and providing them with top-tier financial solutions.
In this role, you will be the face of CIMB Niaga, ensuring every customer interaction is handled with professionalism, accuracy, and efficiency. We offer a dynamic work environment where your service excellence is recognized and your career growth is a priority. If you thrive in a fast-paced retail banking environment and have a heart for service, we want to hear from you.
Tanggung Jawab
- Provide excellent front-line service to customers, addressing inquiries regarding banking products and services.
- Perform daily teller and operational transactions accurately and in compliance with bank regulations.
- Identify customer needs and offer relevant financial solutions, including account opening and credit card applications.
- Maintain high service quality standards to ensure customer satisfaction and loyalty.
- Handle customer complaints and provide effective, timely resolutions.
- Maintain data integrity and perform administrative tasks related to customer accounts.
- Collaborate with the branch team to achieve sales targets and service performance goals.
Kualifikasi
- Minimum Bachelor’s degree (S1) from a reputable university with a minimum GPA of 2.75.
- Fresh graduates are encouraged to apply; prior experience in customer service or retail banking is a plus.
- Possess a professional appearance, excellent communication, and interpersonal skills.
- Strong customer-centric mindset with a friendly and helpful demeanor.
- Detail-oriented, disciplined, and capable of working in a high-pressure environment.
- Proficient in using Microsoft Office applications and comfortable with digital banking tools.
- Willing to be placed at any branch office within the Jawa Tengah region.