Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for logistics and supply chain management? MSV International Sdn. Bhd. is currently seeking a highly motivated and detail-oriented Customer Service Officer to join our dynamic team in George Town, Penang. In this role, you will be the primary point of contact for our clients, ensuring seamless communication and operational excellence in our freight forwarding activities.
As part of our logistics team, you will handle end-to-end documentation, resolve shipping inquiries, and maintain high standards of client satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced environment and wants to build a career in the international transport and logistics sector. If you possess a proactive mindset and strong problem-solving skills, we invite you to grow with us.
Tanggung Jawab
- Serve as the primary liaison between clients, agents, and internal operational teams to ensure smooth freight movement.
- Prepare, verify, and process accurate shipping documentation including Bills of Lading, invoices, and customs clearance forms.
- Monitor shipment statuses proactively and provide timely updates to clients regarding delivery schedules.
- Handle and resolve customer inquiries, complaints, and service issues with a professional and solution-oriented approach.
- Coordinate with local carriers and warehouse teams to ensure timely pick-up and delivery of cargo.
- Maintain comprehensive records of client interactions and shipment logs in the company database.
- Assist in administrative tasks to support the overall efficiency of the logistics department.
Kualifikasi
- Minimum Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 1-2 years of experience in freight forwarding, shipping, or customer service.
- Strong command of English and Bahasa Malaysia (written and spoken); proficiency in Mandarin is an added advantage.
- Proficient in Microsoft Office Suite (Word, Excel) and familiar with logistics management software.
- Excellent communication and interpersonal skills with the ability to handle diverse stakeholders.
- High level of integrity, reliability, and the ability to work under pressure.
- Good knowledge of export/import procedures and documentation requirements is highly preferred.