Deskripsi Pekerjaan
Join JTE Recruit as a Customer Service Officer (Logistics) and become the vital hub connecting customers, drivers, and port authorities. In this dynamic role, you'll ensure seamless supply chain operations by resolving inquiries, coordinating shipments, and maintaining critical logistics documentation. You'll thrive in a fast-paced environment where your problem-solving skills directly impact customer satisfaction and operational efficiency. This position offers growth opportunities within Singapore's thriving logistics sector, with competitive compensation and the chance to master industry-specific systems. If you're passionate about exceptional service and supply chain excellence, apply now to drive commerce forward.
Tanggung Jawab
- Manage customer inquiries and complaints via phone, email, and digital platforms
- Coordinate with drivers and port authorities for smooth cargo operations
- Process logistics documentation including shipping manifests and delivery confirmations
- Monitor shipment statuses and provide real-time updates to stakeholders
- Resolve supply chain disruptions through proactive communication and problem-solving
- Maintain accurate customer databases and transaction records
- Collaborate with cross-functional teams to optimize logistics workflows
Kualifikasi
- High school diploma or equivalent; logistics/customer service certification preferred
- 1-2 years of customer service or logistics coordination experience
- Strong communication skills in English and local dialects
- Proficiency with logistics software and Microsoft Office Suite
- Ability to work flexible hours including weekends if required
- Knowledge of Singapore's port operations and customs procedures
- Detail-oriented with excellent organizational and multitasking abilities