Deskripsi Pekerjaan
Are you an experienced Customer Service Officer seeking a stable role with competitive pay? RecruitFirst is excited to announce a new opening for a dedicated Customer Service Officer based in Kampong Ubi, Central Region. In this full-time office hours position, you will play a crucial role in delivering exceptional support to our client's valued customers. We are looking for someone who is not only organized but also possesses a genuine desire to help others succeed.
As a Customer Service Officer, your daily tasks will be varied and engaging. You will be responsible for managing a high volume of incoming calls and emails, responding to customer inquiries with patience and professionalism. Additionally, you will assist in processing transactions, updating customer records, and escalating complex issues to the appropriate management levels. We pride ourselves on our customer-centric approach, and we are looking for a team player who can contribute to a positive work culture.
To qualify for this position, candidates should have a minimum of 1-2 years of experience in a similar role. A GCE 'O' Level or Diploma qualification is preferred. Proficiency in Microsoft Office applications and a strong command of the English language are essential. If you are looking for a rewarding opportunity with a clear work schedule and a salary of $2,600 per month, we encourage you to apply now. RecruitFirst is committed to matching the right talent with the right opportunities.
Tanggung Jawab
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Resolve customer issues and complaints in a timely and satisfactory manner.
- Process customer orders, forms, applications, and other requests accurately.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Provide detailed product and service information to customers to help them make informed decisions.
- Collaborate with the wider team to ensure seamless service delivery and customer satisfaction.
- Identify and escalate complex issues to the appropriate supervisors or technical support teams.
Kualifikasi
- GCE 'O' Level or Diploma holder in any discipline.
- Minimum 1-2 years of relevant experience in a customer service or call centre environment.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a polite and customer-focused attitude.
- Proficient in using Microsoft Office applications (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving abilities and attention to detail.