Deskripsi Pekerjaan
Are you a dedicated professional with a passion for logistics and customer excellence? GD Express is seeking a motivated Customer Service Officer to join our dynamic team in Senai, Johor. As a key representative of our brand, you will play a vital role in ensuring our customers receive top-tier service, managing order processing, and coordinating dispatch operations to guarantee seamless delivery experiences.
At GD Express, we pride ourselves on being at the forefront of the courier and logistics industry. In this role, you will be the bridge between our operations and our customers, ensuring that every shipment is tracked, followed up, and delivered on time. We are looking for an individual who thrives in a fast-paced environment, possesses strong communication skills, and is eager to grow within the logistics sector.
Tanggung Jawab
- Provide high-quality customer service support at the branch level, addressing inquiries and resolving issues promptly.
- Manage end-to-end order processing, ensuring all data is entered accurately into the system.
- Coordinate with dispatch teams to ensure timely pick-ups and deliveries.
- Conduct proactive shipment follow-ups to keep customers informed of their delivery status.
- Maintain comprehensive records of customer interactions and service requests.
- Collaborate with internal departments to troubleshoot and resolve logistics-related discrepancies.
- Assist in general branch administration to ensure operational efficiency.
Kualifikasi
- Minimum SPM/STPM or Diploma in any field.
- Excellent verbal and written communication skills in Bahasa Malaysia and English.
- Strong interpersonal skills with a patient and problem-solving mindset.
- Proficiency in basic computer applications (MS Office, Google Workspace).
- Ability to work independently as well as part of a team in a fast-paced environment.
- Prior experience in customer service or the logistics/courier industry is an added advantage.
- Willingness to be based in Senai, Johor.