Deskripsi Pekerjaan
Are you looking to jumpstart your career in the fast-paced logistics industry? Freight Mark Logistics (S) Pte Ltd is seeking a highly motivated and detail-oriented Customer Service & Operations Executive to join our dynamic team in Changi. In this role, you will be the bridge between our clients and our operational excellence, ensuring seamless supply chain solutions and superior service delivery.
We are committed to nurturing talent and offer an environment where hard work is rewarded with clear career progression opportunities. If you thrive in a collaborative atmosphere and enjoy problem-solving in a global logistics environment, we want to hear from you. You will play a pivotal role in managing client inquiries, coordinating shipments, and ensuring our high standards of operational efficiency are met daily.
Tanggung Jawab
- Manage and resolve customer inquiries via phone, email, and live platforms with a focus on high satisfaction.
- Coordinate with internal operational teams to ensure accurate and timely shipment processing.
- Maintain precise documentation for cargo handling, customs clearance, and delivery schedules.
- Monitor shipment statuses and provide proactive updates to clients regarding their logistics flow.
- Handle troubleshooting for operational discrepancies to minimize delays and costs.
- Collaborate with warehouse and transport departments to streamline daily logistics operations.
- Ensure compliance with company safety standards and operational protocols.
Kualifikasi
- Minimum GCE 'O' Levels, Diploma in Logistics/Supply Chain Management, or equivalent.
- At least 1-2 years of experience in customer service or logistics operations preferred.
- Strong interpersonal skills with the ability to communicate professionally at all levels.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent organizational skills and the ability to multitask in a fast-paced environment.
- A proactive mindset with a genuine passion for logistics and supply chain excellence.
- Ability to work effectively in a team-oriented environment based in Changi.