Deskripsi Pekerjaan
Are you looking for a flexible role where you can make an impact? Trouble Shooter International Sdn Bhd, a leading provider of innovative solutions in Malaysia, is seeking a dedicated Customer Service & Operations Support Agent to join our team in Kuala Lumpur. This casual position offers the perfect balance of work and flexibility while allowing you to develop your skills in customer communication, administrative coordination, and operational support.
As a Customer Service & Operations Support Agent, you will be at the heart of our daily operations. You will handle customer inquiries via multiple channels, assist with administrative tasks, maintain accurate records, and ensure timely follow-ups. Your contribution will directly enhance our customer experience and operational efficiency.
Key Highlights:
- Flexible working hours tailored to your schedule
- Opportunity to work in a dynamic and supportive environment
- Gain valuable experience in customer service and operations management
- Located in the vibrant city of Kuala Lumpur
We are looking for a proactive individual with excellent communication skills and a keen attention to detail. Whether you are a student looking for part-time work or someone seeking a flexible career, this role offers a great opportunity to grow.
Join Trouble Shooter International Sdn Bhd and be part of a team that values efficiency, teamwork, and customer satisfaction. Apply now to take the first step towards a rewarding casual career.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and live chat, providing accurate information and assistance.
- Coordinate with internal teams to resolve customer issues and ensure seamless service delivery.
- Maintain and update customer records, databases, and documentation with precision.
- Assist in daily administrative tasks such as data entry, scheduling, and correspondence.
- Monitor and follow up on pending customer requests and operational tasks.
- Support the operations team in process improvements and workflow optimization.
- Prepare reports and summaries on customer interactions and operational activities.
Kualifikasi
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Strong organizational skills and the ability to multitask effectively.
- Prior experience in customer service, administrative support, or operations is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic computer applications.
- High attention to detail and problem-solving ability.
- Ability to work independently with minimal supervision and as part of a team.
- Flexibility to work varying shifts, including weekends or holidays as needed.
- Minimum SPM or equivalent; fresh graduates are encouraged to apply.