Deskripsi Pekerjaan
Iconhost Bali is seeking a passionate and detail-oriented Customer Service Operator to join our expanding remote team. In this pivotal role, you will serve as the voice and face of our brand, providing professional English chat support in a fast-paced hospitality environment. We are looking for individuals who are not only fluent in English but also possess a genuine desire to help others succeed in a flexible and dynamic setting.
As a member of our support team, you will handle a diverse range of inquiries, ensuring that every client interaction is met with empathy, professionalism, and efficiency. Whether resolving technical issues or providing product guidance, your role is crucial in maintaining our high standards of service. This is an excellent opportunity for someone looking to grow their career in customer support within a vibrant industry.
Tanggung Jawab
- Respond to incoming customer inquiries via live chat and email in professional English.
- Resolve customer issues and complaints efficiently while maintaining a positive and empathetic tone.
- Assist clients with account setup, service troubleshooting, and product information.
- Document all customer interactions and feedback accurately in the CRM database.
- Collaborate with the technical and sales departments to ensure comprehensive support.
- Stay updated on company policies and industry trends to provide accurate guidance.
Kualifikasi
- Fluency in English (written and verbal) is essential.
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service or hospitality is a strong plus.
- Excellent typing speed and computer proficiency with common software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Self-motivated with the ability to work independently in a remote environment.