Deskripsi Pekerjaan
Join our dynamic team at Great Wall Construction Company as a Customer Service & Project Coordinator and play a pivotal role in shaping exceptional client experiences while driving project success. This unique dual-position opportunity allows you to leverage your communication skills to resolve client inquiries and project coordination expertise to ensure seamless execution of construction initiatives. We offer a competitive monthly salary of RM 1,700 – RM 2,000, alongside robust career development pathways and flexible work arrangements designed to support your professional growth. As a key member of our Miri-based operations, you'll bridge the gap between client satisfaction and project delivery, contributing to our reputation for excellence in Sarawak's construction industry.
Tanggung Jawab
- Handle customer inquiries, complaints, and requests via phone, email, and in-person with professionalism and empathy
- Coordinate project schedules, meetings, and communications between stakeholders, including clients, contractors, and internal teams
- Assist in preparing project documentation, including reports, presentations, and correspondence
- Monitor project progress and report any issues or delays to the project manager for timely resolution
- Maintain accurate and up-to-date customer and project records in the CRM system
- Collaborate with the sales and project teams to ensure seamless service delivery and client satisfaction
- Participate in team meetings and contribute ideas for improving customer service and project coordination processes
Kualifikasi
- Diploma or Bachelor's degree in Business Administration, Project Management, or a related field
- At least 1-2 years of experience in customer service or project coordination, preferably in the construction industry
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders
- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) and project management software
- Attention to detail and a proactive approach to problem-solving
- Ability to work independently and as part of a team in a dynamic environment