Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative where you'll be the vital link between our company and valued customers. In this full-time role, you'll handle diverse inquiries, resolve product/service issues, and ensure exceptional customer experiences. We're seeking passionate professionals with strong communication skills and a commitment to excellence. This position offers rapid career growth in a supportive BPO environment with competitive compensation and comprehensive training. If you thrive in fast-paced settings and enjoy helping others succeed, this is your opportunity to make a meaningful impact while advancing your professional journey.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve product/service issues using established protocols
- Document interactions and maintain accurate case records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response time and resolution efficiency
- Identify trends in customer feedback for continuous improvement
- Adhere to company policies and compliance standards
Kualifikasi
- Minimum 1 year BPO/call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in computer applications and typing
- Ability to work rotating shifts including weekends
- High school diploma or equivalent; college degree preferred
- Available to start on May 18, 2026
- Customer-focused mindset with patience and empathy