Deskripsi Pekerjaan
Are you a communication enthusiast looking to build a stable career with a reputable firm? Golden Dragon Motor Sales Corp is seeking a dedicated Customer Service Representative to join our growing team in Cebu City. In this role, you will be the voice of our company, providing exceptional service to our valued clients while ensuring their needs are met with efficiency and professionalism.
We are looking for individuals who are not just problem solvers but also relationship builders. You will be handling customer inquiries, providing product information, and ensuring that every interaction reflects our commitment to excellence. If you thrive in a fast-paced environment and are passionate about delivering top-tier customer support, we want to hear from you.
Joining our team means working in a supportive environment that values growth, performance, and professional development. We provide the tools and training you need to succeed and excel in the automotive sales support industry.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism.
- Provide accurate information regarding vehicle models, availability, and service appointments.
- Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
- Maintain and update customer records in our internal database with precision and accuracy.
- Coordinate with the sales and service departments to facilitate seamless customer transitions.
- Participate in ongoing training to stay updated on product features and company policies.
- Achieve individual and team-based KPIs focused on call quality and resolution time.
Kualifikasi
- Completed at least 2 years of college education or hold a Vocational Diploma.
- Minimum of 6 months experience in a call center or customer-facing role is preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong computer literacy and familiarity with CRM software or basic office applications.
- Ability to multitask, prioritize tasks, and work under minimal supervision.
- Demonstrated patience, empathy, and a customer-centric mindset.
- Must be willing to work on-site in Cebu City and be flexible with shifting schedules.