Deskripsi Pekerjaan
Are you a people person with a passion for excellence? Golden Dragon Motor Sales Corp is seeking a dedicated Customer Service Representative to join our dynamic team in Mabalacat City. In this role, you will be the primary voice of our company, providing top-tier support to our valued clients and ensuring every interaction reflects our commitment to quality and service.
We are looking for individuals who are not just problem solvers, but brand ambassadors who thrive in a fast-paced environment. Whether you are assisting customers with inquiries or facilitating smooth service experiences, your contribution will be instrumental in maintaining our reputation for excellence in the automotive industry. Join us and take the next step in your professional career with a company that values growth and employee development.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms efficiently.
- Provide accurate and professional information regarding products, services, and company policies.
- Resolve customer complaints or issues with patience, empathy, and a focus on first-call resolution.
- Maintain detailed and accurate records of customer interactions in the company CRM system.
- Collaborate with internal departments to ensure timely follow-ups and service fulfillment.
- Identify opportunities for process improvements to enhance the overall customer experience.
- Meet and exceed individual and team-based key performance indicators (KPIs).
Kualifikasi
- Proven experience as a Customer Service Representative, Call Center Agent, or in a similar client-facing role.
- Exceptional verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and a calm demeanor under pressure.
- High proficiency in computer navigation and basic software applications (MS Office, CRM tools).
- Ability to work full-time hours, including potential rotating shifts.
- Excellent organizational skills with an eye for detail.
- High school diploma or equivalent; college degree is a plus.