Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp is seeking a dedicated Customer Service Representative to join our dynamic team in Angeles City, Pampanga. In this role, you will be the first point of contact for our customers, delivering exceptional service and support across a variety of channels including phone, email, and chat. Your primary responsibility will be to address customer inquiries, resolve issues promptly, and ensure a positive experience that reflects our commitment to quality and reliability.
Key aspects of the role include maintaining accurate records of interactions, updating customer accounts in our CRM system, and collaborating with internal departments to streamline processes and enhance satisfaction. You will also be tasked with providing product and service information, handling order-related requests, and processing returns or exchanges in line with company policies.
In addition to competitive compensation, we provide comprehensive health benefits, performance bonuses, and a friendly, collaborative workplace that encourages innovation and personal development. Employees benefit from regular skill-building workshops, cross-functional exposure, and a clear career progression pathway within the organization. Our Angeles City office is conveniently located near major thoroughfares and public transport, making the daily commute hassle-free.
Join us and become part of a team that values integrity, teamwork, and customer-centricity. At Golden Dragon Motor Sales Corp, your contributions will directly impact customer loyalty and brand reputation. Apply today and take the next step in your career!
Key aspects of the role include maintaining accurate records of interactions, updating customer accounts in our CRM system, and collaborating with internal departments to streamline processes and enhance satisfaction. You will also be tasked with providing product and service information, handling order-related requests, and processing returns or exchanges in line with company policies.
In addition to competitive compensation, we provide comprehensive health benefits, performance bonuses, and a friendly, collaborative workplace that encourages innovation and personal development. Employees benefit from regular skill-building workshops, cross-functional exposure, and a clear career progression pathway within the organization. Our Angeles City office is conveniently located near major thoroughfares and public transport, making the daily commute hassle-free.
Join us and become part of a team that values integrity, teamwork, and customer-centricity. At Golden Dragon Motor Sales Corp, your contributions will directly impact customer loyalty and brand reputation. Apply today and take the next step in your career!
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues, ensuring satisfaction and follow-up.
- Maintain accurate and updated customer records in the CRM system.
- Process orders, returns, and exchanges in line with company policies.
- Collaborate with sales, logistics, and technical teams to resolve complex issues.
- Contribute to continuous improvement of customer service processes and procedures.
Kualifikasi
- High school diploma or equivalent; college degree is a plus.
- Proven experience in a customer service or call center role.
- Strong verbal and written communication skills in English and Filipino.
- Familiarity with CRM software and Microsoft Office suite.
- Ability to handle multiple tasks in a fast-paced environment.
- Excellent problem-solving skills and a customer-oriented attitude.