Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our brand! We're seeking empathetic and professional individuals to deliver exceptional customer experiences through multiple channels. In this vital role, you'll handle inquiries, resolve issues, and build lasting relationships with our diverse clientele. We provide comprehensive training and a supportive environment where your communication skills shine. If you're passionate about problem-solving and thrive in a fast-paced setting, this opportunity offers career growth in a reputable automotive sales company.
Our competitive compensation package includes performance incentives and a collaborative team culture. Located in the bustling heart of Makati City, you'll be part of an organization committed to excellence and customer satisfaction. Apply today to start your journey with us!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Meet performance metrics (call handling time, CSAT scores)
- Document interactions and escalate complex issues appropriately
- Provide feedback to improve customer service processes
Kualifikasi
- High school diploma; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure