Deskripsi Pekerjaan
Join our dedicated healthcare team as a Customer Service Representative for a leading drug treatment center. In this vital role, you'll be the first point of contact for patients seeking life-changing care, providing compassionate support while ensuring HIPAA-compliant operations. You'll handle diverse inquiries about treatment programs, insurance verification processes, and patient data management—all while maintaining the highest standards of confidentiality and professionalism. This position offers an opportunity to make a meaningful impact in the healthcare sector while developing transferable skills in communication, crisis management, and healthcare administration.
Our ideal candidate thrives in a fast-paced environment where empathy meets efficiency. You'll collaborate with clinical teams to coordinate patient care, resolve complex inquiries, and ensure seamless transitions between services. We provide comprehensive training on medical terminology, insurance protocols, and regulatory compliance to set you up for success. If you're passionate about helping others while excelling in customer-centric roles, this position offers growth potential within a supportive healthcare community.
Tanggung Jawab
- Handle incoming/outbound calls regarding treatment programs, insurance coverage, and patient inquiries
- Accurately document patient information while maintaining HIPAA compliance
- Verify insurance details and coordinate with third-party payers
- Provide empathetic support to patients and families during sensitive situations
- Collaborate with clinical teams to ensure seamless patient care coordination
- Maintain detailed records of all interactions in CRM systems
- Adhere to company protocols and healthcare regulatory standards
Kualifikasi
- High school diploma; college degree preferred
- 1+ years in customer service or call center environment
- Strong communication skills with ability to handle sensitive topics
- Experience with data entry systems and CRM platforms
- Basic knowledge of insurance verification processes
- Ability to maintain confidentiality and HIPAA compliance
- Proficient in Microsoft Office Suite
- Willingness to work flexible hours including weekends