Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Join our supportive team in Kawit, Cavite as a Customer Service Representative and become a key contributor to a growing company that values its people.
In this role you will be the first point of contact for our customers, handling inquiries via phone, email, and chat while ensuring a seamless and positive service experience. You will resolve issues, provide accurate product information, and promote additional services when appropriate.
What We Offer:
- Competitive base salary with performanceābased bonuses
- Comprehensive health and wellness benefits
- Paid time off and statutory holidays
- Continuous training and development programs
- Clear career advancement pathways
Our culture emphasizes teamwork, respect, and innovation. You will have access to modern tools and CRM software, and youāll be encouraged to share ideas that improve processes and customer satisfaction.
We are looking for candidates who can work rotating shifts, including weekends and holidays, and who are comfortable communicating in English. If you thrive in a fastāpaced, peopleāfirst environment and want to grow your career with a company that invests in its employees, weād love to hear from you.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat.
- Resolve product or service issues by clarifying the customer's concern and providing the best solution.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with the team to improve processes and share best practices.
- Meet performance metrics such as call handling time and customer satisfaction scores.
- Provide product information, guidance, and upsell services when appropriate.
Kualifikasi
- High school diploma or equivalent; college degree is a plus.
- Proven customer service or callācenter experience is advantageous.
- Excellent verbal and written communication skills in English.
- Strong problemāsolving abilities and attention to detail.
- Ability to work rotating shifts, including weekends and holidays.
- Basic computer proficiency and familiarity with CRM software.