Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the cornerstone of our customer experience! We're seeking passionate individuals to deliver exceptional support to our valued clients. As a key member of our team, you'll handle inquiries, resolve concerns, and build lasting relationships while representing our automotive sales excellence. This role offers dynamic opportunities to develop communication and problem-solving skills in a fast-paced environment. We provide comprehensive training and a supportive culture where your contributions directly impact customer satisfaction and business growth. If you thrive on helping others and want to advance your career in customer service, apply today to join our award-winning team!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and ensure timely issue resolution
- Process orders, provide product information, and assist with transactions
- Document customer interactions and maintain accurate records in CRM systems
- Collaborate with sales and support teams to enhance service delivery
- Meet performance metrics including response time and satisfaction scores
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college education preferred
- Previous customer service or call center experience advantageous
- Excellent communication skills in English and local dialects
- Strong problem-solving abilities and conflict resolution skills
- Proficiency in using computers and customer service software
- Ability to multitask and prioritize in a fast-paced environment
- Positive attitude with customer-centric mindset
- Willingness to work flexible schedules including weekends