Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp is looking for a passionate and career-driven Customer Service Representative to join our dynamic team in Angeles City. As a vital part of our operations, you will serve as the primary link between our company and our valued clients, ensuring that every interaction is handled with professionalism and care. This role is perfect for individuals who thrive in a fast-paced environment and are dedicated to providing top-tier support in the automotive sales sector.
In this position, you will be responsible for managing a variety of customer inquiries ranging from product information to after-sales support. We value clear communication, empathy, and a proactive approach to problem-solving. At Golden Dragon Motor Sales Corp, we believe in nurturing talent and providing our employees with the tools they need to succeed and grow within the organization. If you are a motivated individual with a knack for helping people, we invite you to apply and become part of our growing family in Pampanga.
Tanggung Jawab
- Manage large amounts of incoming calls and respond to customer emails promptly.
- Identify and assess customers' needs to achieve satisfaction and resolve issues effectively.
- Provide accurate information about vehicle specifications, pricing, and availability.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file necessary documentation.
- Follow communication procedures, guidelines, and policies of the company.
- Collaborate with the sales and service teams to ensure a seamless customer experience.
Kualifikasi
- At least a High School Graduate or Senior High School Graduate; College Degree is a plus.
- Previous experience as a Customer Service Representative or Call Center Agent is preferred.
- Excellent verbal and written communication skills in both English and Filipino.
- Strong active listening skills and the ability to remain calm under pressure.
- Familiarity with CRM systems and practices is an advantage.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Ability to multi-task, prioritize, and manage time effectively in a busy office setting.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).