Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative and become the voice of our valued customers! We are seeking a dedicated and customer-focused individual to join our dynamic team in Cebu City. As a key member of our customer service department, you'll be responsible for providing exceptional support, resolving inquiries, and ensuring a positive experience for every interaction.
At Golden Dragon Motor Sales Corp, we believe in empowering our employees with the tools and training needed to excel in their roles. We offer a supportive work environment, competitive compensation, and opportunities for growth within the company. Whether you're assisting customers with product information, processing orders, or addressing concerns, your contribution will directly impact our reputation and customer satisfaction.
If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team of professionals dedicated to delivering outstanding customer service.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with professionalism and accuracy
- Resolve customer issues and concerns efficiently while maintaining a positive attitude
- Process orders, returns, and exchanges according to company policies
- Update customer information and maintain accurate records in the CRM system
- Collaborate with other departments to ensure seamless customer service delivery
- Identify opportunities to improve customer service processes and recommend solutions
- Meet or exceed performance metrics including call handling time, customer satisfaction scores, and first contact resolution
Kualifikasi
- High school diploma or equivalent; college education is preferred
- Previous customer service or call center experience is advantageous
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and attention to detail
- Proficient in using computers and customer service software
- Ability to remain calm and professional in challenging situations
- Willingness to work flexible hours including weekends and holidays if required
- Positive attitude with a genuine desire to help customers