Deskripsi Pekerjaan
Join Nezda Technologies and become part of a dynamic team that delivers exceptional tech support to valued clients. We are seeking passionate and dedicated Customer Service Representatives to provide outstanding support in our collaborative Makati City office.
At Nezda Technologies, we believe in empowering our team members with competitive salary packages and comprehensive benefits. You'll work in a supportive environment where your contributions directly impact customer satisfaction and business success.
This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and possess strong communication skills. Whether you're starting your career or looking to grow in the customer service field, we provide the training and resources you need to succeed.
Take the next step in your career journey and apply today. We are hiring immediately!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Provide accurate information about products, services, and company policies
- Resolve customer complaints and issues using appropriate escalation procedures when necessary
- Maintain detailed records of customer interactions and transactions
- Meet individual performance targets and contribute to team goals
- Collaborate with cross-functional teams to ensure seamless customer experience
- Participate in training programs to enhance product knowledge and soft skills
Kualifikasi
- High school diploma or equivalent; college graduates are welcome to apply
- Strong verbal and written communication skills in English
- Excellent interpersonal and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks
- Customer-focused attitude with a genuine desire to help
- Basic computer proficiency and familiarity with CRM systems
- Willingness to work in Makati City and adapt to rotating schedules