Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp, a premier automotive dealership in the Philippines, is seeking a dedicated and professional Customer Service Representative to join our growing call center team in Makati City. As a vital part of our customer support department, you will handle a variety of inbound and outbound calls, assist customers with product inquiries, scheduling service appointments, and provide solutions to their concerns. Our ideal candidate is passionate about delivering top-notch service and thrives in a dynamic environment.
We provide comprehensive on-the-job training to equip you with the knowledge and skills needed to succeed. Our team is committed to excellence, and we offer a competitive salary package, health benefits, and career advancement opportunities for high performers. As a Customer Service Representative, you will be the voice of our company, ensuring every customer interaction is positive and productive.
If you have excellent communication skills, a knack for problem-solving, and a desire to grow with a reputable company, we want to hear from you. Apply today to join Golden Dragon Motor Sales Corp and take the first step toward a rewarding career in the automotive industry.
Tanggung Jawab
- Handle inbound and outbound customer calls professionally
- Assist customers with inquiries about vehicles, services, and promotions
- Resolve customer complaints and provide appropriate solutions
- Process orders, schedule appointments, and follow up with clients
- Maintain accurate records of customer interactions
- Collaborate with sales and service teams to ensure customer satisfaction
- Meet performance metrics such as call quality and customer satisfaction scores
- Stay updated on product knowledge and company policies
Kualifikasi
- At least high school graduate; college degree is an advantage
- Previous experience in customer service or call center preferred
- Excellent verbal and written communication skills in English
- Basic computer skills and familiarity with CRM systems
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Flexible with shifting schedules including weekends and holidays
- Positive attitude and willingness to learn