Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Transcom Davao is currently seeking energetic and results-driven Customer Service Representatives to join our growing team. If you are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
As a Customer Service Representative, you will be the primary point of contact for our valued clients. You will play a crucial role in maintaining high levels of customer satisfaction, resolving concerns efficiently, and acting as a brand ambassador for some of the world's most recognizable companies. We offer a supportive, inclusive workplace culture, industry-leading training programs, and clear pathways for internal career advancement.
Join a team where your performance is recognized and your growth is prioritized. Apply today and take the next step in your professional journey with Transcom!
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, or chat with professional courtesy.
- Provide accurate information regarding products, services, and account status to resolve customer issues.
- Identify customer needs and offer appropriate solutions or alternatives to ensure positive outcomes.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Meet or exceed daily key performance indicators (KPIs) related to handle time, customer satisfaction, and quality.
- Escalate complex issues to senior support teams when necessary while keeping the customer informed.
- Contribute to a collaborative team environment by sharing feedback and best practices.
Kualifikasi
- Completed at least Senior High School or equivalent (College undergraduates are highly encouraged to apply).
- Strong command of the English language, both verbal and written.
- Customer service orientation with a problem-solving mindset.
- Basic computer navigation skills and familiarity with Microsoft Office or Google Workspace.
- Ability to thrive in a high-volume, dynamic BPO environment.
- Willingness to work on shifting schedules, including weekends and holidays if required.
- Previous experience in a call center or retail environment is an advantage, but not required.