Deskripsi Pekerjaan
Are you a customer-focused professional who thrives in a fast-paced logistics environment? At uParcel, we believe that every delivery is a promise kept. We are currently seeking a dynamic and empathetic Customer Service Representative to join our growing team in Cebu City.
In this role, you will be the primary point of contact for our users, ensuring that every inquiry, delivery concern, and feedback is handled with precision and care. If you are passionate about problem-solving and want to be part of an innovative logistics platform that is redefining last-mile delivery, we want to hear from you!
As part of the uParcel family, you will enjoy a supportive work culture, competitive compensation, and the opportunity to grow your career in one of the region's most exciting tech-driven logistics companies. Join us in 'delivering smiles' and helping our community connect through seamless service.
Tanggung Jawab
- Serve as the primary point of contact for customers via phone, email, and chat, providing timely and accurate information regarding delivery statuses.
- Proactively troubleshoot delivery issues and coordinate with drivers and operations teams to reach efficient resolutions.
- Maintain a high level of professionalism while de-escalating customer concerns and providing empathetic support.
- Update and maintain accurate customer records in the CRM system with detailed logs of all interactions.
- Assist in the onboarding of new users and educate customers on our platform’s features and services.
- Collaborate with internal departments to identify recurring service trends and suggest process improvements.
- Ensure all service-level agreements (SLAs) are met while consistently delivering a premium customer experience.
Kualifikasi
- Bachelor’s degree or equivalent experience in Customer Service, Communications, or a related field.
- Minimum 1-2 years of experience in a customer service, call center, or logistics support role.
- Excellent verbal and written communication skills in both English and Filipino.
- Strong computer literacy and proficiency with CRM software and basic office applications.
- Exceptional problem-solving abilities and the capacity to multitask in a fast-paced environment.
- Demonstrated patience, active listening skills, and a genuine desire to assist others.
- Ability to work flexible shifts, including weekends or holidays as required by operations.
- Strong attention to detail and a high level of organizational capability.