Deskripsi Pekerjaan
Discover your potential at TTEC, a global leader in customer experience (CX) and technology solutions. We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team onsite in Araneta, Quezon City. As part of our award-winning employment experience, you will play a pivotal role in delivering exceptional service to our diverse client base. We pride ourselves on fostering a supportive, inclusive, and dynamic work environment where your professional growth is our priority. In this full-time position, you will serve as the face of our brand, handling inquiries, resolving issues, and ensuring high levels of customer satisfaction.
We offer comprehensive training programs, a competitive benefits package, and clear pathways for career advancement within the industry. If you have a passion for helping others and thrive in a target-driven setting, TTEC is the place for you to build a successful career.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer issues, complaints, and questions efficiently while maintaining a positive brand image.
- Accurately process transactions, update customer records in CRM systems, and maintain data integrity.
- Build rapport with customers to ensure loyalty and repeat business.
- Escalate complex or unresolved issues to senior management or technical support teams appropriately.
- Meet and exceed daily performance, quality, and call handling targets.
- Provide constructive feedback to management regarding common customer concerns and process improvements.
- Participate in ongoing training and coaching sessions to enhance product knowledge and soft skills.
Kualifikasi
- High school diploma or equivalent (Bachelor’s degree in any field is a plus).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in using computer applications, Microsoft Office Suite, and CRM software.
- Ability to work in a fast-paced, target-driven environment while maintaining composure.
- A customer-centric mindset with a positive attitude and high level of professionalism.
- Willingness to undergo training and adapt to changing business needs.