Deskripsi Pekerjaan
Customer Service Representative - Alabang
E-Team Workforce Private Corporation is a premier workforce solutions provider in the Philippines, dedicated to connecting talented individuals with outstanding career opportunities. We are currently hiring Customer Service Representatives for our Alabang, Metro Manila office.
In this full-time role, you will serve as the primary point of contact for customers, handling inquiries, resolving complaints, and providing accurate information about products and services. You will communicate via phone, email, and chat, ensuring each interaction meets our high standards of service excellence. You'll also collaborate with team members to improve processes and share best practices.
What we offer:
- HMO coverage upon Day 1 of employment
- Pro rated 13th month pay
- Monthly salary between ₱16,000 and ₱22,000
- Comprehensive training and continuous learning
- Clear career progression paths
- Friendly and inclusive work environment
Your responsibilities include:
- Responding to customer queries in a timely manner
- Troubleshooting issues and providing effective solutions
- Documenting interactions accurately in our CRM system
- Meeting individual and team performance metrics
- Adhering to company policies and quality standards
To thrive in this role, you should have:
- At least high school diploma (college education is an advantage)
- Excellent verbal and written English communication skills
- Basic computer proficiency and typing skills
- Strong interpersonal and listening skills
- Ability to work in a fast-paced environment
- Willingness to work flexible schedules including weekends and holidays
If you are driven, passionate about customer service, and ready to join a company that invests in its people, we invite you to apply. Start your journey with E-Team Workforce today!
Tanggung Jawab
- Handle inbound and outbound customer calls professionally
- Resolve product or service issues promptly
- Maintain accurate customer records and update databases
- Follow up on customer inquiries to ensure satisfaction
- Partner with team members to improve customer experience
- Adhere to call scripts and company guidelines
- Meet performance benchmarks such as call quality and productivity
Kualifikasi
- High school graduate or equivalent (some college preferred)
- Excellent English communication skills, both verbal and written
- Proficient in basic computer applications and typing
- Strong problem-solving and active listening skills
- Ability to multitask and work under pressure
- Flexible with shifts, including nights and weekends
- Customer service experience is an advantage