Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative and become the cornerstone of our customer experience! In this pivotal role, you'll be the primary point of contact for clients, ensuring seamless interactions across all touchpoints. We're seeking a detail-oriented professional who excels in resolving inquiries, supporting sales initiatives, and coordinating services to deliver exceptional end-to-end customer journeys. You'll thrive in a fast-paced environment where your problem-solving skills directly impact customer satisfaction and retention.
Private Advertiser values proactive communicators who can navigate complex situations with empathy and precision. This full-time position offers competitive compensation and the opportunity to develop your career in a supportive setting. If you're passionate about turning customer interactions into lasting relationships and possess a keen eye for accuracy, we invite you to contribute to our commitment to excellence.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Process orders, provide product information, and resolve complaints
- Coordinate with sales and service teams to ensure smooth customer processes
- Maintain accurate customer records and update databases
- Identify opportunities for upselling and cross-selling
- Meet performance metrics for call handling and resolution time
- Escalate complex issues to appropriate departments
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year customer service experience in call center environment
- Excellent verbal/written communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends
- Positive attitude and resilience under pressure