Deskripsi Pekerjaan
Are you a passionate communicator with a knack for problem-solving? Hurricane Compute is seeking a dedicated Customer Service Representative to join our growing team in Pasig City. In this pivotal role, you will serve as the primary point of contact for our clients, ensuring they receive top-tier support regarding our computing products and services. We are looking for someone who thrives in a dynamic environment and is eager to make a positive impact on our customer experience.
As a frontline employee, you will be responsible for managing incoming inquiries through various channels, including phone, email, and chat. Your ability to clearly explain complex technical concepts to non-technical users will be key to your success. You will not only resolve issues but also build lasting relationships with our clients, ensuring they feel valued and heard. We pride ourselves on a collaborative culture where your voice matters, and your contributions directly influence our service quality.
We offer a competitive compensation package, a supportive work environment, and opportunities for professional growth. If you have a customer-first mindset and the technical aptitude to match, we want to hear from you. Take the next step in your career with Hurricane Compute today.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Diagnose and troubleshoot technical issues related to computing hardware and software.
- Provide accurate product information and recommend suitable solutions to meet customer needs.
- Maintain detailed and up-to-date customer records in the CRM system.
- Collaborate with technical support teams to escalate and resolve complex cases efficiently.
- Process returns, exchanges, and warranty claims in accordance with company policies.
- Identify opportunities to improve customer satisfaction and service processes.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in customer service or technical support (1-2 years preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a patient, proactive attitude.
- Basic knowledge of computer hardware, operating systems, and internet connectivity.
- Ability to work full-time hours, including shifting schedules if required.
- Proficiency in Microsoft Office applications and CRM software.