Deskripsi Pekerjaan
Join SLS Bearings, a growing leader in the bearing and power transmission industry, as a Customer Service Representative (CSR) in Paranaque City. We are looking for a motivated and customer-centric professional to join our dynamic team. In this pivotal role, you will serve as the primary link between our company and our valued clients. Balancing exceptional service with strategic sales support, you will be responsible for identifying customer needs, proposing smart solutions, and contributing directly to the company's growth. Your ability to build strong relationships and your keen sales sense will be highly valued here.
At SLS Bearings, we prioritize our employees' success just as much as our customers' satisfaction. We offer a collaborative and supportive culture, competitive compensation (₱23,000 – ₱25,000 per month), and clear pathways for career advancement. As a CSR, you will not only be the voice of the company but also a key driver of our business. You will handle a variety of tasks, from client correspondence and order processing to complaint resolution and proactive account management.
If you thrive in a fast-paced environment, possess excellent communication skills, and have the drive to support clients while generating results, we want to hear from you. Take the next step in your career and join a company that values your growth and contributions. Apply now to become the next Customer Service Representative at SLS Bearings!
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat, delivering accurate and timely responses.
- Leverage sales skills to identify upselling and cross-selling opportunities to enhance customer accounts.
- Process purchase orders, returns, and exchanges efficiently through our CRM system.
- Address and resolve customer complaints with professionalism and empathy to ensure high satisfaction.
- Coordinate with logistics, warehousing, and finance teams to fulfill orders accurately and on time.
- Maintain detailed records of customer interactions, sales activities, and feedback.
- Proactively contact existing clients to build long-term relationships and introduce new product lines.
- Meet and exceed individual and team performance metrics for service and sales targets.
Kualifikasi
- Bachelor's Degree in Business, Marketing, or a related field (or equivalent professional experience).
- At least 1 year of combined experience in customer service and inside sales.
- Excellent communication and interpersonal skills in English and Filipino.
- Strong negotiation, persuasion, and closing abilities.
- Proficient in Microsoft Office Suite (Excel, Outlook) and CRM software (e.g., Salesforce, Zoho).
- Ability to multitask, prioritize, and manage time effectively in a dynamic environment.
- Willing to work in Paranaque City (on-site or hybrid arrangement).
- Experience in the industrial, automotive, or manufacturing sector is a distinct advantage.