Deskripsi Pekerjaan
BrandLink is currently seeking a dedicated and empathetic Customer Service Representative to join our dynamic team. In this pivotal role, you will act as the primary point of contact for our international clients' customers, serving as the face of our brand. We are looking for a proactive individual who is passionate about delivering exceptional service and resolving complex issues efficiently.
As a Customer Service Representative, you will manage high-volume inquiries through various communication channels, including phone, email, and chat. You will be responsible for assessing customer needs, providing accurate information about our products and services, and ensuring a positive customer experience. BrandLink offers a comprehensive training program and a supportive work environment designed to help you grow your career in the BPO industry. If you have strong communication skills and a desire to excel in a fast-paced setting, we encourage you to apply.
Tanggung Jawab
- Act as the primary point of contact for international clients and customers.
- Handle inbound and outbound calls with a focus on quality, speed, and customer satisfaction.
- Resolve product and service issues to ensure high retention rates and loyalty.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Identify and assess customers' needs to provide tailored and effective solutions.
- Build sustainable relationships of trust through open and interactive communication.
- Upsell products or services when appropriate to meet departmental sales targets.
Kualifikasi
- High school diploma or equivalent; Bachelor’s degree in any field is a plus.
- Previous experience in a customer service or call center environment is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work effectively in a fast-paced, high-volume environment.
- Proficient in using computer systems and CRM software.
- Positive attitude, professionalism, and a strong willingness to learn.