Deskripsi Pekerjaan
Join our prestigious Fortune 500 company as a Customer Service Representative and become a vital part of our global customer excellence team. We're seeking dynamic individuals passionate about delivering exceptional service experiences while representing one of the world's most respected brands. In this role, you'll serve as the primary point of contact for our valued customers across Indonesia, addressing inquiries, resolving concerns, and ensuring seamless interactions. We offer a collaborative environment with competitive compensation, comprehensive training programs, and clear career advancement pathways. Whether you're assisting with product information, order processing, or post-sales support, you'll play a crucial role in maintaining our reputation for customer-centric excellence. Apply now to grow your career with an industry leader committed to professional development and workplace diversity.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat channels with professionalism and empathy
- Resolve customer complaints and issues efficiently while adhering to service level agreements
- Process orders, returns, and exchanges accurately using company systems
- Maintain detailed customer interaction records and update CRM databases
- Collaborate with sales and technical teams to resolve complex customer issues
- Proactively identify opportunities to improve customer experience workflows
- Meet key performance metrics including response time, resolution rate, and satisfaction scores
- Stay updated on product knowledge and service protocols through continuous training
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1-2 years of customer service or call center experience
- Fluency in English and Bahasa Indonesia with excellent verbal/written communication
- Proficiency in Microsoft Office Suite and customer service software
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask effectively in a fast-paced environment
- Customer-focused mindset with attention to detail
- Available to work flexible shifts including weekends if required