Deskripsi Pekerjaan
Are you a customer-oriented professional with excellent communication skills? The Roof Realty Sdn Bhd is seeking a dedicated Customer Service Representative to join our team in Kuala Lumpur. As a key member of our customer service department, you will be the first point of contact for our clients, providing exceptional service and support throughout their property journey.
In this role, you will have the opportunity to work in a dynamic real estate environment where your contributions directly impact client satisfaction and business growth. We value our employees and offer a supportive workplace culture that encourages professional development and career advancement.
If you are passionate about helping others and thrive in a customer-facing role, we invite you to apply for this position and become part of our commitment to excellence in real estate customer service.
Tanggung Jawab
- Greet all visitors with a positive, helpful attitude and inform the appropriate staff of their arrival
- Answer incoming phone calls and emails promptly and professionally
- Respond to customer inquiries about properties, services, and company policies
- Schedule appointments and property viewings for potential clients
- Maintain accurate and up-to-date customer records in our CRM system
- Resolve customer complaints and escalate complex issues when necessary
- Coordinate with sales, marketing, and property management departments
- Assist with administrative tasks as needed
Kualifikasi
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Previous customer service experience preferred
- Knowledge of the real estate industry is a plus
- Proficient in Microsoft Office applications and CRM software
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Professional appearance and friendly demeanor
- High school diploma or equivalent; relevant degree is advantageous