Deskripsi Pekerjaan
Join Tangent Solutions, Inc. as a Customer Service Representative and become part of our dynamic team dedicated to delivering exceptional customer experiences. We're looking for passionate individuals who thrive in a fast-paced environment and are committed to resolving customer inquiries with professionalism and empathy. As a key member of our growing family, you'll serve as the primary point of contact for our valued clients, ensuring their needs are met while upholding our company's commitment to excellence.
At Tangent Solutions, Inc., we foster a supportive workplace culture where your growth is prioritized through continuous training and development opportunities. We offer competitive compensation, a collaborative team environment, and the chance to build a rewarding career in customer service. If you possess strong communication skills and a customer-first mindset, we invite you to contribute to our mission of creating positive customer interactions every day.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues with empathy and efficiency
- Document interactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including response time and customer satisfaction scores
- Stay updated on product knowledge and company policies
- Identify opportunities for process improvements and customer experience enhancements
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving and interpersonal abilities
- Ability to work independently and in a team environment
- Proficiency in computer systems and customer service software
- Positive attitude with high tolerance for stress
- Willingness to work flexible shifts including weekends