Deskripsi Pekerjaan
Join Manulife as a Customer Service Representative and become part of a globally recognized leader in financial services. We're seeking dedicated professionals to deliver exceptional customer experiences while enjoying a supportive work environment with competitive benefits and clear career progression paths. In this role, you'll be the voice of Manulife, helping clients navigate our diverse range of insurance and investment solutions with empathy and expertise. We foster a culture of collaboration, continuous learning, and work-life balance, ensuring your professional growth is nurtured through comprehensive training programs and mentorship opportunities.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and digital channels regarding Manulife products and services
- Resolve customer complaints and issues efficiently while maintaining high satisfaction standards
- Process transactions and updates to customer accounts with precision and accuracy
- Collaborate with internal teams to resolve complex customer needs across multiple departments
- Maintain detailed customer records and documentation in compliance with regulatory requirements
- Proactively identify opportunities to enhance customer experience and service delivery
- Participate in ongoing training to stay updated on product knowledge and service protocols
Kualifikasi
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum 1 year experience in customer service, call center, or client-facing role
- Excellent communication skills in both written and English verbal communication
- Strong problem-solving abilities and emotional intelligence
- Proficiency in using CRM systems and Microsoft Office applications
- Ability to work flexible hours including evenings and weekends as needed
- Positive attitude and commitment to delivering exceptional service