Deskripsi Pekerjaan
Are you a passionate communicator looking to advance your career with a leading industry player? Multi Color Jakarta Indonesia is currently seeking a dedicated and professional Customer Service Representative to join our growing team in Cikarang. In this role, you will be the primary point of contact for our clients, ensuring that every interaction reflects our commitment to excellence and reliability.
We believe that our employees are our greatest asset. By joining our team, you will benefit from comprehensive training, a supportive work environment, and clear pathways for career progression. We offer a competitive compensation package, including health insurance and various development programs designed to help you excel in your professional journey. If you thrive in a fast-paced environment and have a knack for problem-solving, we want to hear from you.
Tanggung Jawab
- Serve as the primary point of contact for incoming customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with a professional, empathetic, and solution-oriented approach.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Coordinate with internal departments to ensure timely delivery of services and customer satisfaction.
- Provide detailed information about product/service offerings to potential and existing clients.
- Prepare regular reports on customer feedback and service performance trends.
- Contribute to team meetings by sharing insights and suggesting process improvements.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Bachelor’s degree in any field.
- Proven experience in customer service, hospitality, or an administrative role is a plus.
- Strong verbal and written communication skills in Indonesian; proficiency in English is highly desirable.
- Excellent interpersonal skills and the ability to handle difficult situations with patience.
- Proficiency in basic computer applications (MS Office, Google Workspace, and CRM software).
- Strong attention to detail and ability to multitask effectively.
- Ability to work independently and as part of a collaborative team.
- Willingness to be based in Cikarang and adapt to a dynamic office environment.