Deskripsi Pekerjaan
Join Aldmic Indonesia as a Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our valued clients. In this dynamic role, you'll be the first point of contact for customers seeking assistance, ensuring their needs are met with professionalism and efficiency.
Aldmic Indonesia is committed to fostering a supportive work environment where your growth is prioritized. You'll gain valuable experience in communication, problem-solving, and customer relationship management while contributing to our mission of excellence in service delivery. We offer competitive compensation and opportunities for career advancement within our expanding organization.
If you thrive in fast-paced settings and take pride in helping others, this is your chance to make a meaningful impact while developing transferable skills that will benefit your professional journey.
Tanggung Jawab
- Respond to inbound customer inquiries via phone and email with prompt professionalism
- Handle general customer requests, providing accurate information and solutions
- Execute outbound calls for follow-ups, satisfaction surveys, and service updates
- Maintain detailed records of customer interactions and transactions in CRM systems
- Collaborate with internal teams to resolve complex customer issues
- Meet performance metrics for call handling times and customer satisfaction scores
- Continuously update product knowledge to provide current information
Kualifikasi
- High school diploma or equivalent; relevant certification preferred
- Minimum 1 year customer service or call center experience
- Excellent communication skills in both English and Bahasa Indonesia
- Strong problem-solving abilities with customer-focused mindset
- Ability to work efficiently in fast-paced environments
- Proficiency in using customer service software and CRM platforms
- Patience and empathy when handling customer concerns
- Flexible availability to cover business hours