Deskripsi Pekerjaan
Join Valor Global, Inc.'s dynamic team as a Customer Service Representative and become an essential part of our commitment to excellence. We offer a competitive monthly salary package ranging from ₱21,000 to ₱29,000, complemented by comprehensive benefits including health insurance, paid leave, and structured career development programs. Our supportive environment fosters professional growth, providing you with the tools and training needed to thrive in a customer-centric role. As we expand, you'll have opportunities to advance your skills while contributing to our mission of delivering exceptional service experiences. If you're passionate about helping others and seek a workplace that values your development, we invite you to apply and grow with us.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and transactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Meet performance metrics including call handling time and resolution rates
- Proactively identify process improvements to enhance service quality
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in using CRM software and Microsoft Office
- Ability to work flexible shifts including weekends
- Positive attitude with patience and resilience