Deskripsi Pekerjaan
Join PT Samudra Teknik Sejahtera as a Customer Service Representative and become the heart of our client experience! You'll be the primary point of contact for customers, ensuring seamless interactions and resolving inquiries with professionalism and empathy. This role requires exceptional communication skills and a proactive approach to maintaining positive client relationships. You'll handle various communication channels including phone, email, and chat while documenting interactions in our CRM system. The ideal candidate thrives in fast-paced environments and contributes to our company's reputation for outstanding service. If you're passionate about customer satisfaction and enjoy problem-solving, we invite you to apply and grow with our dynamic team.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and digital channels
- Resolve customer complaints and escalate complex issues appropriately
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and technical teams to address customer needs
- Process orders, returns, and service requests efficiently
- Identify upselling opportunities based on customer interactions
- Contribute to continuous improvement of customer service processes
Kualifikasi
- High school diploma or equivalent; relevant bachelor's degree preferred
- Minimum 1 year of customer service experience
- Proficiency in Bahasa Indonesia and English (written/spoken)
- Strong problem-solving and conflict resolution skills
- Ability to work under pressure with minimal supervision
- Experience with CRM software and MS Office applications
- Excellent interpersonal and communication skills
- Basic knowledge of customer service principles