Deskripsi Pekerjaan
Revolve is looking for a dedicated Customer Service Representative to join our pioneer team in Malvar, Batangas. We pride ourselves on delivering premium customer support across various channels, including calls, email, chat, and SMS. If you are an excellent communicator who thrives in a dynamic environment and is eager to provide exceptional service, we want to hear from you.
In this role, you will serve as the bridge between our company and our valued clientele. You will be responsible for handling a high volume of interactions, resolving inquiries efficiently, and ensuring every customer leaves satisfied. Join us in a fast-paced setting where your communication skills and problem-solving abilities will make a significant impact on our company's reputation for excellence.
Tanggung Jawab
- Handle inbound and outbound calls with a professional, empathetic, and positive tone.
- Respond to customer inquiries via email, live chat, and SMS promptly and accurately.
- Resolve customer issues and escalate complex problems to the appropriate departments.
- Maintain and update accurate customer records and database information.
- Provide detailed product information and assistance to ensure customer understanding.
- Collaborate with team members to meet daily and monthly performance targets and KPIs.
- Assist in the onboarding process for new customers when necessary.
Kualifikasi
- Must be currently residing in or willing to relocate to Malvar, Batangas.
- Minimum of 1 year of experience in customer service or call center operations.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and the ability to multitask effectively.
- Proficiency in using CRM software, Microsoft Office Suite, and computer applications.
- Ability to work flexible shifts and handle high-volume customer interactions.
- High school diploma or Bachelor’s degree is preferred.