Deskripsi Pekerjaan
Join Dana Purna Investama as a Customer Service Representative and become the voice of our valued clients! In this dynamic role, you'll be the frontline ambassador for our brand, delivering exceptional support experiences that drive customer loyalty and satisfaction. You'll handle diverse inquiries across multiple channels, resolve complex issues efficiently, and contribute to our continuous improvement initiatives. This position offers growth opportunities within a forward-thinking company that values professional development and employee well-being. If you're passionate about creating positive customer interactions and thrive in a fast-paced environment, we encourage you to apply and join our dedicated service team.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with accuracy and empathy
- Resolve customer complaints and issues promptly following company protocols
- Document all interactions and maintain detailed case records in CRM systems
- Collaborate with internal teams to resolve complex technical or service-related problems
- Identify opportunities to upsell products/services based on customer needs
- Continuously update product knowledge to provide informed assistance
- Contribute to team performance through quality metrics and feedback
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or call center environment
- Excellent communication skills in Bahasa Indonesia and basic English
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with CRM software and Microsoft Office applications
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with patience and cultural sensitivity