Deskripsi Pekerjaan
Are you a people person with a passion for problem-solving? We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team in the heart of Kuala Lumpur City Centre. In this role, you will be the voice of our company, playing a pivotal role in ensuring our customers receive world-class support.
We believe in nurturing talent and providing clear pathways for career growth. Whether you are looking to refine your communication skills or move into management, we offer a supportive environment that rewards initiative and hard work. Join us to make a tangible impact on customer satisfaction while enjoying a competitive salary and flexible work arrangements that balance your professional and personal life.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and live chat platforms professionally.
- Identify and assess customers' needs to achieve satisfaction and provide accurate, valid, and complete information.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Maintain accurate records of customer interactions, process customer accounts, and file documents.
- Contribute to team efforts by accomplishing related results as needed and staying updated on product knowledge.
- Meet personal and team qualitative and quantitative targets, including call handling metrics and satisfaction scores.
Kualifikasi
- Diploma or Degree in any field or equivalent work experience in customer service.
- Excellent verbal and written communication skills in English and Bahasa Malaysia (additional languages are a plus).
- Strong active listening skills and the ability to maintain composure under pressure.
- Customer-oriented mindset with the ability to adapt/respond to different types of characters.
- Proficient in basic computer applications and CRM software usage.
- Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Proven ability to work independently as well as part of a collaborative team.