Deskripsi Pekerjaan
Join Clef Skincare's dynamic team as a Customer Service Representative and become the voice of our innovative beauty brand! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing presence in the skincare industry. This full-time role offers competitive compensation starting from RM 3,300 per month, comprehensive medical coverage, and clear pathways for career advancement in a collaborative environment.
As the frontline ambassador for Clef Skincare, you'll handle diverse customer interactions across multiple channels, resolve inquiries efficiently, and contribute to our mission of making premium skincare accessible. Our vibrant Kuala Lumpur headquarters provides an energetic atmosphere where your communication skills and problem-solving abilities will directly impact customer satisfaction and brand loyalty.
We provide extensive product training, ongoing professional development, and a supportive team culture that values initiative and growth. If you're committed to delivering outstanding service while advancing your career in the beauty sector, Clef Skincare offers the perfect platform to thrive.
Tanggung Jawab
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve product concerns, order issues, and service complaints efficiently
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and logistics teams to ensure seamless customer experiences
- Update customer information and maintain detailed interaction logs in CRM systems
- Proactively identify upsell opportunities based on customer needs and product knowledge
- Contribute to continuous improvement of service protocols and team performance
Kualifikasi
- Minimum 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities with a customer-first approach
- Proficiency in CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment while maintaining attention to detail
- High school diploma or equivalent; degree in business or communications preferred
- Passion for skincare industry and commitment to brand values