Deskripsi Pekerjaan
Join IQVIA's dynamic team as a Customer Service Representative and play a vital role in maintaining the integrity of healthcare data that impacts millions of patients. In this position, you'll be the guardian of critical information for US healthcare organizations and prescribers, ensuring database accuracy and accessibility through meticulous daily maintenance. You'll collaborate with cross-functional teams to resolve data discrepancies, implement quality checks, and support healthcare professionals in accessing accurate patient information. This role offers the opportunity to develop deep expertise in healthcare data management while contributing to initiatives that improve patient outcomes and operational efficiency. IQVIA provides comprehensive training and a supportive environment where your attention to detail directly impacts the quality of healthcare delivery across the United States.
Tanggung Jawab
- Maintain and update healthcare organization and prescriber databases with accuracy and timeliness
- Resolve data discrepancies through systematic research and verification processes
- Collaborate with US-based healthcare providers to validate and enhance database entries
- Implement quality control measures to ensure data integrity across all systems
- Document maintenance activities and generate regular performance reports
- Adhere to HIPAA compliance standards and data privacy protocols
- Participate in continuous improvement initiatives for database management workflows
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 1 year experience in customer service or data management
- Proficiency in database management systems and CRM platforms
- Strong attention to detail with exceptional data accuracy skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Familiarity with healthcare data standards (e.g., NPI, DEA) is advantageous
- Willingness to work in a results-oriented team environment