Deskripsi Pekerjaan
Join Stayrene Management Sdn Bhd as a Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional customer experiences while representing our company's values. In this role, you'll handle customer inquiries, resolve issues efficiently, and build lasting relationships. We offer a supportive environment where your communication skills and problem-solving abilities will make a real impact. With competitive compensation and growth opportunities, this is your chance to thrive in a dynamic customer service role in Gelang Patah.
Our ideal candidates thrive in fast-paced settings and prioritize customer satisfaction above all. You'll collaborate with cross-functional teams to ensure seamless service delivery and contribute to continuous improvement initiatives. We value employees who bring positivity, resilience, and a genuine desire to help others succeed. Join our team and make a difference in customers' daily lives while advancing your career in customer service excellence.
Tanggung Jawab
- Handle customer inquiries via phone, email, and digital channels with professionalism
- Resolve customer complaints and issues promptly while maintaining positive relationships
- Process orders, applications, and service requests accurately
- Document all interactions in CRM systems and maintain detailed records
- Collaborate with team members to improve service delivery processes
- Meet performance metrics for call handling, resolution time, and customer satisfaction
- Stay updated on product knowledge and company policies
Kualifikasi
- High school diploma or equivalent; degree preferred
- 1+ years of customer service or call center experience
- Excellent verbal and written communication skills in English and Bahasa Malaysia
- Strong problem-solving abilities and conflict resolution skills
- Proficient in CRM software and Microsoft Office applications
- Ability to work independently and in team environments
- Positive attitude with customer-centric approach