Deskripsi Pekerjaan
Join Diamedix Technologies (Dtech), Inc. as a Customer Service Representative and become the cornerstone of our client success story. We're seeking dynamic individuals to deliver exceptional support experiences while representing our innovative technology solutions. This full-time role offers competitive compensation, comprehensive benefits, and clear pathways for career advancement within our growing organization. Ideal candidates will thrive in a collaborative environment where problem-solving skills and customer-centric approaches are valued. If you're passionate about making meaningful connections and driving positive customer outcomes, we invite you to contribute to our mission of excellence.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve technical and billing concerns with empathy and efficiency
- Document interactions accurately in CRM systems for quality tracking
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics including resolution time and customer satisfaction scores
- Continuously update product knowledge to provide precise information
- Proactively identify opportunities to improve customer experience workflows
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service/call center experience
- Proficiency in Microsoft Office and CRM software
- Excellent verbal/written communication skills in English/Filipino
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced environments
- Positive attitude with high emotional intelligence
- Willingness to work flexible shifts including weekends