Deskripsi Pekerjaan
Welcome to enablesGROUP! We are seeking a dedicated Customer Service Representative to join our dynamic team. In this pivotal role, you will serve as the first point of contact for our valued clients, handling inquiries through email and chat channels. We are looking for a proactive individual who delivers friendly, accurate, and solution-focused support.
Our company culture thrives on collaboration and excellence. As a CSR, you will play a crucial role in maintaining our high standards of customer satisfaction. You will work in a fast-paced environment where your communication skills and problem-solving abilities will directly impact our business success. We offer a supportive atmosphere where your contributions are recognized and valued.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via email and live chat channels.
- Provide accurate, timely, and solution-focused support to ensure high customer satisfaction.
- Maintain a professional, friendly, and empathetic tone in all written and verbal communications.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Collaborate with team leads to troubleshoot complex customer complaints and escalations.
- Identify recurring issues and suggest process improvements to the support team.
- Stay updated on product knowledge and service policies to provide accurate information.
Kualifikasi
- At least 1-2 years of experience in Customer Service, Call Center, or BPO operations.
- Excellent written and verbal communication skills in English.
- Proficient in using CRM software and standard computer applications.
- Strong problem-solving abilities with a genuine customer-centric mindset.
- Ability to work effectively in a fast-paced, high-volume, and team-oriented environment.
- High school diploma or Bachelor’s degree in any field is preferred.